Accessibility statement
This service is built so that officers, proprietors and parents can complete their business using a keyboard, a screen reader, or a small phone screen.
What is in place
Pages use real headings, labelled form fields and readable text sizes. Colour is never the only signal — a status shown in red also carries the words describing it. Every page has a "Skip to main content" link, and the main navigation opens with the keyboard as well as the mouse. Interactive controls announce their state, and dialogs return focus where it came from.
Text meets the contrast guidance for government services: dark text on the paper background, white text on the department green. Icons drawn beside a label are decorative and hidden from screen readers; icons that act as buttons carry a text alternative.
Printed output is handled separately. The statutory Form 13 view and the licence certificate print without the site navigation, menus or buttons, so a paper copy looks like the departmental document rather than a web page.
Known limitations
Two parts of the service are still being brought up to standard. The inspection checklist can be long on a small screen; it works with a screen reader but the table is dense, so a district office may prefer a desktop browser when submitting findings. Photographs and scanned documents uploaded by applicants are outside our control — if a centre uploads a scanned document as a flat image, the text in it cannot be read by a screen reader. Ask the office for the information in words if you need it.
The interactive map of licensed centres draws on OpenStreetMap tiles. The list beside the map holds the same records in text, so nothing is available only through the map.
If you need help
A district officer may complete an application with you in person, and the paper Form 13 remains accepted. If any part of this service blocks you, tell us which page, what you were doing and what happened. We record the report, reply in plain language and fix the item before the next release.